Remote Monitoring & Management (RMM) is a service provided by by a Managed Service Provider to small businesses that includes remote tech support, network management, network security and device monitoring.

Managed Service Providers use special remote monitoring and management (RMM) software to keep tabs on clients’ IT functions, so they can keep the clients computers and other devices running smoothly. RMM software allows Managed Service Providers to remotely troubleshoot and fix issues with servers and other network devices.

Every small business uses technology in some way. They all have networks and computers that need to be kept up and running in order for a business to thrive. The most common Remote Monitoring and maintenance clients are mostly small to medium-sized businesses that do not have the budget for an onsite IT person.

Contacting a computer services company everytime a small business needs them is not cost effective and is only reactive, in other words you usually call them when something already went wrong.

What are the Benefits of Having an MSP

  • Improved Service
  • Cost Effective
  • Reduced downtime and IT problems
  • IT Call Center
  • Your business is always technologically updated

The IT landscape is ever changing and can be quite problematic for an untrained small business owner. Trying to manage your computers on your own can lead to even more technical problems and longer downtime.

MastroTek IT Services offers customized plans to fit your business and your budget, we will make sure that your business stays running and any problems will be caught before they ever effect your business operations.

Feel free to discuss your IT needs with a MastroTek IT Services representative, at